Frequently Asked Questions

HOW MUCH DO THERAPY SESSIONS COST?

Sessions range from $120-160 for a standard 50 minute session depending on the therapist you work with. We also offer longer sessions when appropriate, and often encourage couples to attend 80 minute sessions when needed. All of our therapists offer a sliding scale when finances are an issue.

WHEN ARE YOU AVAILABLE FOR SESSIONS? DO YOU OFFER EVENING OR WEEKEND APPOINTMENTS?

We see clients in our Buckhead Atlanta location Monday through Friday between 9am and 8pm, and on Saturdays between 10am and 2pm. Availability may change slightly from week to week and varies depending on each therapist’s individual schedule. Please speak with your therapist directly to find out their up-to-date availability.

All sessions are booked on a first come, first serve basis, and sessions outside of typical work hours (evenings and weekends) do tend to fill up quickly.

Use the online scheduler to see your therapist’s most up-to-date availability.

What’s a telehealth session and how do they work?

Telehealth is any type of session or contact that occurs through the use of technology (ie: phone, text, video, etc.) This has been something that has become more popular over the last few years, but we all became much more dependent on these alternatives to in-person sessions during the recent COVID-19 pandemic. For the purpose of scheduling a session with us, a telehealth session is primarily conducted online through a HIPAA compliant, secure video platform called Simple Practice. When you schedule a session, make sure to mention to your therapist if you want to meet virtually, or select the Video office location if you are booking through the online scheduler. You will receive an email with a link to the video session about 10 minutes before the session begins. If you do not receive this email by the time of the session, please contact your therapist directly, and they will send you a text or email with the video link. Occasionally a telehealth session can be provided over the phone, if reliable internet is not available or other circumstances limit the use of video. However, video is recommended over phone sessions whenever possible, and is most similar to a traditional in-person session.

DO YOU ACCEPT HEALTH INSURANCE?

No we do not. However, if you would like to try and access your “Out of Network” benefits, your therapist provide you with a form (called a Superbill) which you can submit to your insurance company to try and receive reimbursement. We have many clients who are able to get at least partial reimbursement for the cost of sessions this way.

If you want to try this, we recommend calling the number on the back of your insurance card to find out what your specific plan’s policy is for out of network mental heath providers. A word of warning though: in order to do this, we do have to assign you a “Diagnosis Code”, as required by insurance, which becomes part of your permanent medical record.

WHY DON’T YOU ACCEPT INSURANCE?

There are a few reasons why we and many therapists now choose to not take insurance. Insurance companies require that we assign you a “Diagnosis Code” which becomes a part of your permanent medical record. Some people are uncomfortable with this and the potential impact it could have on them in the future. Insurance companies often require information be sent to them about what happens in sessions to justify payment, and can put stipulations on how many sessions they will allow a client to come before they will no longer pay for sessions.

Because of these stipulations, and the challenges that often come for providers regarding receiving payment from insurance companies, we prefer to work with clients on a self-pay basis only. That way we can maintain your full privacy, and we can determine exactly how long we’d like to work together without any outside influence or pressure.

WHAT FORMS OF PAYMENT DO YOU TAKE?

Credit, Debit, and Check are all acceptable forms of payment. We can also accept your HSA or Flexible Spending cards. If you do want to pay with cash, please bring exact change.

WHAT IF I HAVE TO MOVE OR CANCEL AN APPOINTMENT?

We understand that things come up, so you can cancel or reschedule your appointment with at least 24 hours notice. If it’s less than 24 hours notice, you will be charged for the appointment.

WHAT IS A SLIDING SCALE AND HOW DOES IT WORK?

A sliding scale is when a therapist offers to reduce the cost of sessions for a client who has a financial need to help make therapy more affordable. Many therapists offer a sliding scale and may structure it different ways. For our team, we each take only a certain number of clients at various reduced rates, between $80-160, when clients can not afford our full fee.

If you would like to begin therapy with one of our therapists, but can not afford to pay the regular rate, please contact us and ask about a sliding scale. If all our sliding scale spots are full, we will be happy to put you on a waiting list until a spot opens up, or can provide you referrals to our other therapists who may have sliding scale openings.

WHAT SHOULD I EXPECT DURING THE FIRST VISIT?

The very first session is different than any other session because we have to get a lot of information from you, and we will discuss how we keep that information and your records confidential.
 
This first session is more like an in-depth consultation, where we go into more detail about what to expect from therapy, and you and your therapist both take some time to get to know each other and learn what has led you to begin therapy. We also will talk about your goals for our work together, and you can ask your therapist any questions you may have about the therapy process or what it’s like working with them.

You will not need to spend time in that first session completing paperwork though. All of the new client paperwork will be completed online before the first session. You will receive a link after you book your first session that will allow you to complete the paperwork from our secure client portal. Please complete this before your first session so your therapist has time to review it before meeting with you.

I’VE NEVER DONE THERAPY BEFORE, AND I’M KIND OF NERVOUS. WHAT SHOULD I EXPECT FROM WORKING WITH YOU AND FROM THERAPY IN GENERAL?

It is very normal to experience some nervousness about starting therapy for the first time! We actually wrote a blog post about this exact thing, which you can read here to learn more about what to expect.

DO YOU HAVE OTHER QUESTIONS FOR ME THAT AREN’T COVERED HERE?

We’d love to hear

Schedule your free 15 minute phone consultation to learn more about getting started.