Frequently Asked Questions

If you are ready to get started, we want to make that as easy as possible for you! You can call our text our office line at 404-257-6474, and our Intake Specialist can get you scheduled with a therapist. If you need any help deciding who to work with, they can ask some questions and match you with the therapist who best meets what you are looking for, or get you set up for a free consultation call with one or more of our therapists to make sure it’s a good fit. 

If you prefer online booking, you can schedule an appointment with the therapist of your choice through our online calendar here, either for a first session or a free 15 minute phone call.

Each therapist sets their own rates based on their experience, specialized training, and credentials. Sessions range from $135-200 for a standard 50 minute session depending on the therapist you work with.

All of our therapists offer a limited number or sliding scale spots (reduced fee) when finances are an issue. Please discuss this with your therapist during the consultation call if you are in need of a lower fee for services.

Generally, sessions occur Monday through Friday, daytime and evening. Some of our therapists do offer Saturday availability. Availability may change slightly from week to week and varies depending on each therapist’s individual schedule. 

Use the online scheduler to see your therapist’s most up-to-date availability.

We do both! We see clients in person in our Sandy Springs/Buckhead Atlanta location near Chastain Park, and can provide telehealth counseling by video for anyone in the state of Georgia. As our therapists are all licensed by the state, we can not see clients who are outside the state of Georgia.

Talk to your therapist or our intake coordinator about your location preference, and they will set up your session based on what you are needing.

Yes! All of our therapists offer evening appointments, and some also offer weekend appointments.

Credit, Debit, and Check are all acceptable forms of payment. We can also accept your HSA or Flexible Spending cards. We do not accept cash.

We understand that things come up, so you can cancel or reschedule your appointment with at least 24 hours notice. If it’s less than 24 hours notice, you will be charged for the full cost of the appointment. Please give your therapist as much notice as possible when canceling or rescheduling appointments.

No we do not. However, if you would like to try and access your “Out of Network” benefits, your therapist can provide you with a form (called a Superbill) which you can submit to your insurance company to try and receive reimbursement. We have many clients who are able to get at least partial reimbursement for the cost of sessions this way.

If you want to try this, we recommend calling the number on the back of your insurance card to find out what your specific plan’s policy is for “out of network mental health” providers. A word of warning though: in order to do this, we do have to assign you a “Diagnosis Code”, as required by insurance, which becomes part of your permanent medical record.

There are a few reasons why we and many therapists now choose to not take insurance. Insurance companies require that we assign you a “Diagnosis Code”, which becomes a part of your permanent medical record. Some people are uncomfortable with this and the potential impact it could have on them in the future. Insurance companies often require information to be sent to them about what happens in sessions to justify payment, and can put stipulations on how many sessions they will allow a client to come before they will no longer pay for sessions.

Because of these stipulations, and the challenges that often come for providers regarding receiving payment from insurance companies, we prefer to work with clients on a self-pay basis only. That way we can maintain your full privacy, and we can determine exactly how long we’d like to work together without any outside influence or pressure. This also allows us to provide reduced fee sliding scale spots when needed.

A sliding scale is when a therapist offers to reduce the cost of sessions for a client who has a financial need to help make therapy more affordable. Many therapists offer a sliding scale and may structure it in different ways. For our team, we each take only a certain number of clients at a reduced rate when clients can not afford our full fee.

If you would like to begin therapy with one of our therapists, but can not afford to pay the regular rate, please contact us and ask about a sliding scale. If all of our sliding scale spots are full, we will be happy to put you on a waiting list until a spot opens up, or can provide you referrals to other therapists or agencies in the area who may have sliding scale openings.

A telehealth session is a therapy session that occurs online through a HIPAA compliant, secure video platform. Because our therapists are licensed by state, we can provide telehealth therapy to anyone in the state of Georgia, even if you are not located in the Atlanta area. Couples therapy, Brainspotting, and other forms of therapy are all available and equally effective when provided virtually.

When you schedule a session, make sure to mention to your therapist if you want to meet virtually, or select the Video office location if you are booking through the online scheduler. You will receive an email with a link to the video session about 10 minutes before the session begins. If you do not receive this email by the time of the session, please contact your therapist directly, and they will send you a text or email with the video link.

Occasionally a telehealth session can be provided over the phone, if reliable internet is not available or other circumstances limit the use of video. However, video is recommended over phone sessions whenever possible, and is most similar to a traditional in-person session.

Yes! Telehealth sessions are just as effective as in person sessions. Telehealth sessions are often easier to maintain, as you don’t have to factor in commuting time for the appointment or fight with Atlanta traffic. Couples therapy, Brainspotting, and other specialized forms of therapy are all available and equally effective when provided virtually.

The very first session is different from any other session because we have to get a lot of information from you, and we will discuss how we keep that information and your records confidential. This first session is more like an in-depth consultation, where we go into more detail about what to expect from therapy, and you and your therapist both take some time to get to know each other and learn what has led you to begin therapy. Your therapist will ask lots of questions about you and your history. We also will talk about your goals for our work together, and you can ask your therapist any questions you may have about the therapy process or what it’s like working with them.

No, you will not need to spend time in that first session completing paperwork. All of the new client paperwork will be completed online before the first session. You will receive a link after you book your first session that will allow you to complete the paperwork from our secure client portal, Simple Practice. This should take you about 15-20 minutes to complete. Please complete all the paperwork before your first session so your therapist has time to review it before meeting with you.

It is very normal to experience some nervousness about starting therapy for the first time! We actually wrote a blog post about this exact thing, which you can read here to learn more about what to expect. In general, you can expect the first session to be very conversational and focused on getting to know you and your goals for therapy in general.

All of our therapists are very warm, and help make new clients feel at ease, while also providing feedback, tools, and skills. As you and your therapist successfully work together for a longer time, those nerves tend to reduce, and our clients tend to report experiencing some positive outcome as early as 2-4 sessions into therapy.

It depends on your goals, but most clients attend weekly sessions for at least 8 sessions, or several months. Some continue longer-term support depending on evolving needs. Your therapist will help by providing specific recommendations based on what your therapy goals are, and will check in on those goals from time to time to see how you are progressing. Feel free to be open and honest with your therapist on how the process is going, and if you feel like your goals have been accomplished.